TORICERÁ was born in Dubai but our pieces love to travel. We currently ship across all Emirates as well as to Europe, the US and Australia. 

Local Delivery

In-stock pieces are typically delivered within 1 to 2 business days from the time of purchase
Custom-made personal orders take 4-5 weeks to create and are sent out as soon as they’re ready
Production orders may require between 4 to 6 weeks depending on scale and complexity

Please note the timeframes are an estimate, not a guarantee. 

I always endeavour to deliver your pieces as quickly as possible, though timing depends on the number of orders I’m working on at the time. While we strive for perfection, handmade ceramics go through delicate and complex processes, which naturally result in small variations. These subtle differences in shape or glaze are completely safe to use and are what make each piece perfectly imperfect.

If any piece does not pass our quality check, we will contact you to let you know. In such cases, we remake the item while also doing our best to minimise waste. Should we identify an imperfection during our checks, you’ll be offered one of the following options:

• A discount on your current order

• A full remake, with your order prioritised
  

• A discount on a future order

Rates

Standard delivery within the UAE is AED 35
For larger or production orders, shipping costs may vary. In these cases, our delivery partners will confirm the final rate and we’ll share a separate payment link with you

International Delivery

In-stock items are dispatched within 1 to 2 business days and usually arrive within 5 business days from dispatch
Custom-made personal orders take 2 to 3 weeks to produce and are delivered approximately 5 business days after dispatch
Production orders require 4 to 6 weeks to complete before shipping

Rates

Shipping rates are calculated at checkout based on your delivery address
Rates are based on packages up to 2kg
If your order is larger, we’ll adjust the shipping cost manually and send you a separate payment link

A note on duties & taxes

For international orders, duties and taxes are the responsibility of the recipient and may be due upon delivery

Returns & Exchanges

Each TORICERÁ piece is made with care and intention. Because of the nature of ceramics, all sales are final and we are unable to accept returns due to change of mind. 

If your piece arrives damaged, please email info@toricera.com within 3 days of receiving your order so we can assist you accordingly. For production orders, full terms and conditions will be shared once your order is confirmed.

 

Thank you for choosing thoughtful objects and slow-made ceramics. It means the world to us that something from our hands finds its way into your space.